I've been asked to assist our support desk with a SQL problem. System is Win2008 SP2 (x86), customer originally had SQL 2008 Express for our application, but their data had grown to the point where they needed to upgrade to SQL 2008 R2 Express to take advantage of the increased database size limit. This is what I understand the sequence to be:
- Customer attempted to upgrade to 2008 R2 and failed.
- Customer then attempted to upgrade to 2012 and failed.
- Our support staff intervened and uninstalled all SQL components.
- Support attempted to install SQL Server 2008 R2 Express, and the installer stops doing anything after the Setup Support Files have been installed. No error is displayed, no errors appear to be logged that I can see.
We tried repairing the .NET Framework via Programs and Features (both .NET 4.0 and 3.5 SP1), no luck. We uninstalled both versions of the framework and rebooted after each one, then re-installed the framework(s), and still are unable to get the SQL installation to proceed any further.
Can anyone out there provide some insight or suggestions? The customer has been down for at least a couple of days now as far as our application goes.
Dennis